Comcast doesn't even know what their own agents are doing!

So I had a confirmed appointment with Comcast yesterday for Friday evening after 5 pm to fix my ongoing internet issues caused by Comcast. When I called the Comcast agent on Wednesday she said the appointment time for Friday would send Comcast's technician out between 4 pm and before 7 pm. I let the Comcast agent know I would not be home until 5 pm so she allegedly wrote that note in the Comcast system.

Friday I received a call at 3pm from the Comcast technician saying he was outside and that he needs access to my residence to check out my Comcast internet. I let the technician know I was not at home and would not be there until 5 pm. Funny how the Comcast technician hung up on me without even letting me know if he would be coming back or not. So I called the Comcast technician back and asked if he was still going to fix my Comcast internet, the Comcast technician said he would go make a few more trouble tickets and call me back later. At 4:15 pm the same Comcast technician calls and says he is leaving his last trouble ticket and on his way over to my residence. Again I told the Comcast technician that I would not be there until 5 pm. The Comcast technician said I had an appointment at 4 pm and should be available. I let him know that I confirmed with the Comcast agent when I originally booked the appointment to have my Comcast internet fixed that I would not be available until after 5 pm and he said he didn't know if he could wait. I said fine, and the Comcast technician hung up.

About 10 minutes later I received a call from a Comcast agent about my appointment and trouble ticket. The Comcast agent asked what was going on, I told her about the 5 pm availability and she said there were no notes in the Comcast system regarding that. I told the Comcast agent of course there wasn't why would the other Comcast agent write down something like that. The calling Comcast agent asked if I am available now, I told her I would not be available until after 5 pm (for the 5th time today) and Comcast agent said she would check with the Comcast technician to see if he could wait 30 minutes until 5 pm. The Comcast agent also asked me if she could reschedule my appointment and trouble ticket for my Comcast internet for another time, specifically the following day (Saturday) between 1 pm and 4 pm. I told the Comcast agent, I would not be available (knowing full well that I could be but also knowing that I have waited up to 3 hrs after my Comcast appointment for a Comcast service technician before and not wanting to waste my full Saturday on Comcast). The Comcast agent said ok then hung up.

I did not get a call back confirmation from either the Comcast services technician or the Comcast agent about my 5 pm appointment to get my Comcast internet fixed. Neither was there any Comcast personnel at my residence when I arrived home. So my Comcast internet problem still persists for more than 3 months of having spotty Comcast internet service.

Thanks Comcast for sucking!

Shitcago Comcast

In this land of mediocracy and ignorance called Chicago, or Shitcago for anyone who has lived anywhere else, Comcast is king. And like most kings Comcast sucks! Comcast does not help with your problems, provide continued services, nor be held accountable for anything.

Don't get me wrong, there are some decent employees at Comcast, but the majority have no idea of how things work with Comcast they just follow the script that they are given. So Comcast after calling you 30 times in the past 30 days you are the worst company I have ever had the displeasure to be provided service by.

Comcast is my only solution for internet thus far, but when I do find another solution Comcast will know. I will have to call Comcast because to say my internet is spotty is a MAJOR understatement. Depending on what minute it is, depends on whether Comcast will decide whether or not I am worthy of having an internet connection.

My last conversation with a Comcast tech this morning when I called to ask Comcast to reset my modem again for the 4th time in 24 hours, ended with the Comcast tech telling me that she could see my modem and everything was working fine. My response to her was, "now after you logged into my modem it is working fine prior to that is was not." The Comcast tech's responded that she did not do anything, however by logging into my modem isn't that doing something?

Comcast I wish I could quit you.