Comcast doesn't even know what their own agents are doing!

So I had a confirmed appointment with Comcast yesterday for Friday evening after 5 pm to fix my ongoing internet issues caused by Comcast. When I called the Comcast agent on Wednesday she said the appointment time for Friday would send Comcast's technician out between 4 pm and before 7 pm. I let the Comcast agent know I would not be home until 5 pm so she allegedly wrote that note in the Comcast system.

Friday I received a call at 3pm from the Comcast technician saying he was outside and that he needs access to my residence to check out my Comcast internet. I let the technician know I was not at home and would not be there until 5 pm. Funny how the Comcast technician hung up on me without even letting me know if he would be coming back or not. So I called the Comcast technician back and asked if he was still going to fix my Comcast internet, the Comcast technician said he would go make a few more trouble tickets and call me back later. At 4:15 pm the same Comcast technician calls and says he is leaving his last trouble ticket and on his way over to my residence. Again I told the Comcast technician that I would not be there until 5 pm. The Comcast technician said I had an appointment at 4 pm and should be available. I let him know that I confirmed with the Comcast agent when I originally booked the appointment to have my Comcast internet fixed that I would not be available until after 5 pm and he said he didn't know if he could wait. I said fine, and the Comcast technician hung up.

About 10 minutes later I received a call from a Comcast agent about my appointment and trouble ticket. The Comcast agent asked what was going on, I told her about the 5 pm availability and she said there were no notes in the Comcast system regarding that. I told the Comcast agent of course there wasn't why would the other Comcast agent write down something like that. The calling Comcast agent asked if I am available now, I told her I would not be available until after 5 pm (for the 5th time today) and Comcast agent said she would check with the Comcast technician to see if he could wait 30 minutes until 5 pm. The Comcast agent also asked me if she could reschedule my appointment and trouble ticket for my Comcast internet for another time, specifically the following day (Saturday) between 1 pm and 4 pm. I told the Comcast agent, I would not be available (knowing full well that I could be but also knowing that I have waited up to 3 hrs after my Comcast appointment for a Comcast service technician before and not wanting to waste my full Saturday on Comcast). The Comcast agent said ok then hung up.

I did not get a call back confirmation from either the Comcast services technician or the Comcast agent about my 5 pm appointment to get my Comcast internet fixed. Neither was there any Comcast personnel at my residence when I arrived home. So my Comcast internet problem still persists for more than 3 months of having spotty Comcast internet service.

Thanks Comcast for sucking!